|
Contract
|
|
Title
|
Microsoft Premier Support Software Licensing Program CompuCom Systems, Inc.
|
|
Contract Number
|
SLP-08-70-0013Z
|
|
Department
|
State Wide
|
|
Description
|
Support Account Management (TAM); Purchased in minimum blocks of 120 hour Increments. SAM Hour component to be purchased in conjunction with Support Assistance, Problem Resolution Hours for Premier Support Service contracts.
|
|
Start Date
|
Aug 25, 2008
|
|
Expiration Date
|
Aug 24, 2010
|
|
Contacts
|
Steve Lower
PHONE: 916-375-4539
EMAIL: Steve.Lower@dgs.ca.gov
|
|
Supplier
|
# - CompuCom Systems inc.
|
|
Classifications
|
[811122] Software maintenance and support
|
|
Product Code
|
Title
|
Supplier
|
Price
|
Unit
|
|
|
Support Account Management (TAM); Purchased in minimum blocks of 120 hour Incre
|
CompuCom Systems inc.
|
$217.00
|
|
|
|
Application Developer Support Hours, Purchased in blocks of 200 hours
|
CompuCom Systems inc.
|
$243.00
|
|
|
|
Dedicated Support Engineer Support Hours (formerly Alliance); Purchased in conju
|
CompuCom Systems inc.
|
$243.00
|
|
|
|
Essential Level 0; Pre-packaged Support Offering includes Support Account Mgt, 1
|
CompuCom Systems inc.
|
$8,714.00
|
|
|
|
Essential Level 1; Pre-packaged Support Offering includes Support Account Mgt, 2
|
CompuCom Systems inc.
|
$15,224.00
|
|
|
|
Onsite TAM or ADC Visits, Up to 2 days for each visit.
|
CompuCom Systems inc.
|
$2,205.00
|
|
|
|
Proactive Technical Support Workshops, 1 Day
|
CompuCom Systems inc.
|
$11,432.00
|
|
|
|
Proactive Technical Support Workshops, 2 Day
|
CompuCom Systems inc.
|
$14,070.00
|
|
|
|
Proactive Technical Support Workshops, 3 Day
|
CompuCom Systems inc.
|
$16,800.00
|
|
|
|
Proactive Technical Support Workshops, 4 Day
|
CompuCom Systems inc.
|
$19,688.00
|
|
|
|
Proactive Technical Support Workshops, 5 Day
|
CompuCom Systems inc.
|
$22,234.00
|
|
|
|
Problem Resolution Support, Purchased in minimum blocks of 40 Hour Increments.
|
CompuCom Systems inc.
|
$217.00
|
|
|
|
ROSS On-site Visit; Rapid On Site Technical Support
|
CompuCom Systems inc.
|
$275.00
|
|
|
|
Support Assistance, Purchased in minimum blocks of 40 Hour Increments.
|
CompuCom Systems inc.
|
$217.00
|
|
|
|
Third Tier Support; Pricing based per MS Technology Supported
|
CompuCom Systems inc.
|
$11,576.00
|
|
|
